How can we help?

We're available 8am - 4pm MT. Please complete the contact form, email or call.
hello@villagerpuzzles.com
(877) 542-7130

Contact form

find answers to frequently asked questions

FAQs

What are the dimensions of your puzzles?

The finished size of 1000-piece Villager puzzles is 50 x 70 cm or 19.75 x 27.5 inches. The finished size of 500-piece puzzles is 42 x 57 cm or 16.15 x 22.5 inches. The finished size of 250-piece puzzles is 36 x 49 cm or 14.17 x 19.29 inches.

Can I build my own puzzle bundle?

Don’t see a puzzle bundle you love? Build your own! 🧩

Mix, match, and save automatically at checkout:

  1. 15% OFF when you pick 4+ puzzles
  2. 20% OFF when you pick 10+ puzzles

Will you produce this puzzle in a different piece count?

At this time, we print each design in one specific piece count. The artwork, level of detail, and cut of the puzzle all factor into choosing the size that best suits each design. We release new puzzles three times per year to keep things fresh! 

Do you offer puzzles for different age groups or with a different numbers of pieces?

We currently offer puzzles in 250, 500, and 1000 pieces. 250 piece puzzles are designed to be more accessible and more relaxing for kids and adults alike. If you'd like to share your feedback, just send a note at hello@villagerpuzzles.com or complete the contact form above.

Are your puzzles made from environmentally friendly materials?

Yes, Villager's puzzles and packaging are printed on 100% recycled paperboard certified by the Forest Stewardship Council and printed using non-toxic vegetable-based inks.

The puzzle I want is sold out – when will you restock?

All Villager puzzles are limited edition prints. Get them while you can! If you want to join our member mailing list to be the first to learn about new puzzle designs, sign up with your email below.

What is the status of my order?

Once you've placed your order, you will receive an email with tracking information. Be sure to check your junk folder! If you'd like to make a change to your order and it has not yet shipped, please email hello@villagerpuzzles.com and we're happy to help!

Do Villager Puzzles ever go on sale?

Yes, we will host the occasional promotion. The best way to be in-the-know is to sign up for our mailing list below.

How much does shipping cost and how long will it take to receive my order?

We offer free shipping on orders over $50 anywhere in Canada and the US. For orders under $50, a flat rate shipping fee of $15 applies. Orders ship in 1-2 business days but you might see additional processing time around new product launches. We'll have your puzzles on the way as soon as possible!

What are your payment options?

Villager Puzzles accepts credit cards including Visa, Mastercard, America Express, Diner's Club, Discover, and Interac. We also accept payments via Shop Pay, Apple Pay, and Google Pay.

What is your return policy?

We accept returns of unopened puzzles within 30 days of the purchase date for a full refund less shipping charges. To start a return, please email hello@villagerpuzzles.com
with your order number and the puzzle(s) you want to return. Returns past the 30-day period will not be accepted and are considered final sale.

I’m missing a puzzle piece – now what?

Missing pieces spoil the fun. We encourage you to complete your puzzle as best you can, as they will often turn up in the process! If your puzzle is missing a piece because of a manufacturing error, please email hello@villagerpuzzles.com with a photo and we'll be happy to replace your puzzle.

Do you offer discounts for bulk orders?

If you have a retail store or looking for corporate gifting, we offer wholesale pricing. Please email hello@villagerpuzzles.com to learn more.

Does Villager Puzzles ship internationally?

We're just getting started. At this time, we ship to Canada and USA and select countries in Europe. We are working on finding cost effective shipping solutions for other markets.

Do you have a wholesale program? How do I sign up to sell Villager Puzzles in my store?

Yes, we do offer a wholesale program for retail stores in Canada. Please email hello@villagerpuzzles.com to open an account.

How can I apply for an artist collaboration with Villager?

All of Villager's puzzle designs are the result of artist collaborations, no AI here! Currently, we work exclusively with women artists based in Canada. Our annual call for art runs in September. Information will be posted on our website and social media. If you are interested in submitting, you can fill out our Artist Application Form which will ensure you're notified when we hold the next call for art.