Shipping & Returns


Free shipping in Canada and continental USA on orders over $75.

On orders under $75, a flat rate shipping fee of $15 applies for orders anywhere in Canada or continental USA.

Delivery Time

Orders originate from Villager HQ in Comox, BC Canada. Orders will be processed in 1-2 business days plus shipping time. These are estimates provided by Canada Post. Please check your tracking info email for more precise delivery times.

Local Pickup

If you live in the Comox Valley and would like to pickup your order, please add LOCALPICKUP to the order notes and we will be touch to arrange pickup and reverse any shipping charges. Or find us in-person at an upcoming market!

Order Changes or Cancellations

If we can catch your order before shipping, we’re happy to make a change. Please send an email to with your order number and the changes you’d like to make. Once an order has shipped, unfortunately we’re not able to make changes.


We accept returns of unopened puzzles within 30 days of the purchase date for a full refund less shipping charges. To start a return, please email with your order number and the puzzle(s) you want to return. Returns past the 30-day period will not be accepted and are considered final sale. 

Tracking your Order

Once you place your order, you will receive an email which includes tracking information.  

International Shipping

We do not offer international shipping at this time but we’re working on it!

Updated August 20 2023