Customer Care, Retail Support & Business Operations Coordinator
Full-time • Remote (Canada)
At Villager Puzzles, we’re a small team with a big heart — and we’re looking for someone who loves to keep things running smoothly behind the scenes. This role is all about caring for our customers, supporting our retail partners, and helping the village grow with kindness, creativity, and solid follow-through. If you’re organized, people-oriented, and happiest when you’re making others’ lives easier, you’ll fit right in here.
What You’ll Do
Customer Care (The Heart of the Role)
- Process wholesale and direct-to-consumer orders with accuracy and a sense of calm organization
- Respond to customer questions via email, chat, social, or phone with warmth and clarity
- Troubleshoot order issues — shipping hiccups, returns, product concerns — and find solutions that leave people feeling supported
- Track common questions and update our FAQs so customers can find answers easily
- Flag sensitive or unresolved issues to the CEO when extra attention is needed
Accounting Support
- Assist with accounts receivable and light bookkeeping tasks
- Support the team in keeping expenses/records accurate and up to date
Operations
- Coordinate with our warehouse on incoming stock, outgoing shipments, and anything that keeps orders flowing smoothly
- Maintain accurate inventory levels in Shopify and our shipping tools
- Keep an eye on logistics details so nothing falls through the cracks
- Book containers & inventory transfer to keep puzzle in stock
Marketing & Trade Support
- Update and maintain our store locator so customers can find our puzzles locally
- Manage product announcements, promotions, and campaigns on Faire
- Maintain product listings and manage GS1 setup
- Create and update wholesale catalogues and order forms in Canva
- Add and refresh content on our website — including product pages and artist spotlights
- Fulfill marketing, PR & event requests to share Villager with puzzle lovers
Events & Market Support
- Help plan and schedule trade shows, regional markets, and pop-ups
- Coordinate with event staff to ensure displays are stocked, beautiful, and on-brand
- Book trainings and recap key takeaways for the team
- Occasional on-site event or planning support as needed
Who You Are
- Versatile: You enjoy wearing different hats and can switch gears with ease.
- Get-it-done: You figure things out, take initiative, and keep tasks moving without handholding.
- Ownership-Driven: When something lands on your plate, you shepherd it from start to finish.
- Caring: You communicate with warmth, patience, and a genuine desire to help.
- Experience: customer service, retail or small-business operations is a big plus.
- Problem-solver: Strong problem-solver who knows when to ask for help or escalate.
- Tech-savvy: Familiar with tools like Shopify, Faire, Canva, QuickBooks, Microsoft Office/Google Suite — or eager to learn quickly.
What We Offer
- Salary range $48,000-55,000 with quarterly performance-based bonuses
- Flexible, remote-first work environment
- 3 weeks of vacation time
- Health spending account
- Warm, collaborative, high-trust team culture where your ideas are genuinely valued
- Values aligned role where you help shape a growing Canadian brand that celebrates women, art, community, and the small businesses who make our neighbourhoods vibrant
How to Apply
Send a video or voice note explaining why this is perfect role for you. Be sure to include your resume too. Send to Kelly at hello@villagerpuzzles.com. Applications close Dec 31.