Shipping policy

Shipping

Free shipping in Canada and continental USA on orders over $50.

On orders under $50, a flat rate shipping fee of $15 applies for orders anywhere in Canada or continental US.

Delivery Time

Orders originate from Villager warehouse in Delta, BC Canada. Orders will be processed in 1-2 business days plus shipping time. Please check your tracking info email for more precise delivery times.

Local Pickup

If you live in the Comox Valley and would like to pickup your order, please add LOCALPICKUP to the order notes and we will be touch to arrange pickup and reverse any shipping charges. Or find us in-person at an upcoming market!

Duties

Duties are charged at checkout. We include duties in the total so there are no surprises at your door. That way, you know exactly what to expect—simple, upfront, and stress-free.

Order Changes or Cancellations

If we can catch your order before shipping, we’re happy to make a change. Please send an email to hello@villagerpuzzles.com with your order number and the changes you’d like to make. Once an order has shipped, unfortunately we’re not able to make changes.

Returns

We accept returns of unopened puzzles within 30 days of the purchase date for a full refund less shipping charges. To start a return, please email hello@villagerpuzzles.com with your order number and the puzzle(s) you want to return. Returns past the 30-day period will not be accepted and are considered final sale. 

Tracking your Order

Once you place your order, you will receive an email which includes tracking information.  

International Shipping

We offer international shipping to requested locations. If you don't see your country on the list, please send an email to hello@villagerpuzzles.com and we're happy to add it. 

Updated June 26, 2025